Privacy Policy

Effective Date: 01/01/2025

McCullough & Pierson Agency(“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us through text messaging, phone calls, or other communication channels.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Name, address, phone number, email address
  • Policy details, claims history, and payment information
  • Driver’s license number, Social Security number (when required for services)
  • Communication preferences and customer service interactions

B. Non-Personal Information

  • IP address, browser type, and operating system
  • Website usage data (e.g., pages visited, time spent, referring URL)
  • Cookies and tracking technologies to improve user experience

C. Information from Third Parties

  • Public databases, marketing partners, and affiliates
  • Insurance industry sources to verify policy and claims history

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services
  • Process insurance applications, claims, and billing transactions
  • Communicate with you regarding policy updates, renewals, and service-related messages
  • Send promotional offers (if you have opted in)
  • Protect against fraud, security risks, and unauthorized access
  • Comply with legal obligations and industry regulations

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

  • With Service Providers: Third-party vendors assisting with payment processing, claims handling, marketing, and IT support
  • With Business Partners: Insurance carriers and affiliates for underwriting, coverage options, or claims processing
  • Legal Compliance: If required by law, court order, or regulatory authorities
  • Fraud Prevention & Security: To investigate and prevent fraudulent activities

4. How We Protect Your Information

We implement industry-standard security measures, including:

  • Encryption of sensitive data
  • Secure servers and firewall protection
  • Regular security audits and employee training

However, no data transmission over the internet or mobile networks can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your account and communication preferences.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Personalize your website experience
  • Analyze website traffic and improve functionality
  • Deliver targeted advertising (if applicable)

You can manage cookie preferences in your browser settings. Disabling cookies may affect website performance.

6. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing or requesting a copy of your data
  • Requesting corrections or deletions of inaccurate information
  • Opting out of marketing communications
  • Restricting certain data processing activities

To exercise your rights, contact us at 903-868-1200 or email at admin@coveringtexas.com.

7. Text Messaging & Communication Preferences

By opting in to receive text messages from us, you consent to receive service-related and promotional messages. You may opt out at any time by replying STOP to any message. Standard messaging and data rates may apply. See our [Terms & Conditions for Text Messaging] for more details.

8. Third-Party Links & External Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us to remove it.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date. Continued use of our services constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

📞 Phone: 903-868-1200
📧 Email: admin@coveringtexas.com
📍 Address: 229 W Washington, Sherman, TX 75090